Last updated: June 2026

Thank you for purchasing from Solute Digital.

Due to the nature of our products, all sales are final.

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Digital Products

All products sold through Solute Digital are digital downloads, including Canva templates, social media templates, guides, and other downloadable resources.

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As these products are delivered instantly and cannot be returned, we do not offer refunds, exchanges, returns, or cancellations once a purchase has been completed.

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Please ensure you carefully review the product description, features, compatibility requirements, and any included information before making your purchase.

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Exceptions:

Refunds will only be considered if:

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• You were charged multiple times for the same product due to a technical error.
• You did not receive access to the purchased product and our support team is unable to resolve the issue.
• There is a significant technical fault with the product that cannot be remedied.

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Requests for refunds based on change of mind, accidental purchase, lack of software knowledge, or failure to read the product description will not be accepted.

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Product Access

Upon successful payment, you will receive immediate access to your purchased digital product. It is your responsibility to download and save your files after purchase.

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Support

If you experience any issues accessing your files or have questions about your purchase, please contact us and we will be happy to assist.

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Contact

Solute Digital

Email: jen@solutedigital.co.nz

Website: www.solutedigital.co.nz

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By purchasing from Solute Digital, you acknowledge that you have read and agreed to this Refund & Returns Policy.